Dispute Resolution Policy

In case of ownership dispute, ANU Werkz reserves the right to be the sole decision maker in settling the dispute. There are several guidelines, based on which ANU Werkz will decide who is the rightful owner of the disputed hosting account or domain name:
By default, ANU Werkz will grant ownership to the person, who paid for the hosting account. If the purchase was made by credit card or PayPal, the holder of the respective credit card or PayPal account will be considered the owner. If the purchase was made by Western Union, bank transfer, or some other similar way, the respective sender of the funds covering the purchase of the account will be considered the owner. ANU Werkz reserves the right to confirm the identity of the owner by contacting him/her by e-mail or telephone, in the same order of preference.

If the identity of the credit card holder or the sender of the funds as discussed above cannot be confirmed, ANU Werkz will attempt to determine the owner in other ways, which include but are not limited to investigation of log files, investigation of the content hosted under the respective hosting account or domain name, and investigation of the sequence of annual payments for the disputed service.

In case of death or serious disability of the original owner, that prevent him/her from continuing to manage the hosting account or the domain name purchased, ANU Werkz may grant ownership to another person or organization, if enough proof is presented about the original owner's condition, and based solely upon the investigation that ANU Werkz will undertake about this issue.

ANU Werkz will consider a court decision overruling in case of ownership dispute, and will always comply with such a decision.