Policy update on traffic overage for Universal plan accounts

03rd Sep 2010

This notice is to inform you about a policy update on traffic overage for Universal plan accounts. Starting this month (September, 2010), all Universal plan accounts that reach their monthly traffic limit will be automatically restricted. Email will continue to function normally, but web traffic will be blocked, and the site will be unavailable.

IMPORTANT NOTE: The policy update affects only Universal plan accounts. No changes will occur for Business plan accounts.

If an account is automatically restricted and web traffic is blocked, the account permissions will be set back to normal on the first date of the next month, when the traffic counter is rolled back to zero. If the account is upgraded meanwhile and the traffic limit is increased, the access will be restored with the upgrade itself.

This update in account processing is being introduced because many customers have stated that they prefer not to pay traffic overage fees.

If you foresee that a Universal plan account of yours may reach its traffic limit and you want to avoid site suspension, we recommend that you have the account upgraded to the Business plan, which comes with 500GB monthly traffic limit. Also, Business plan accounts are not a subject of the site suspension policy on traffic limit reaching.